Question 1

How do I prepare and ship my device?

Accepted Answer

Remove accounts: Sign out and remove your iCloud, Google, and/or Samsung account and all passwords.
Factory reset your device.
Pay off any remaining balance with your carrier
Remove SIM or SD cards from your device: Our technicians will dispose of SIM and SD cards during the inspection process.
Package your device: If you are using your own box, make sure that it is durable and use enough packing materials to protect your device. (Suggested packing material: cardboard box, padded envelope, bubble wrap, newspaper, foam, etc.)
Print and stick your shipping label or use the QR code: Your shipping label is attached to your order confirmation email. Print and tape it to the top of your box. Alternatively, you can have the USPS associate scan the QR code in your order confirmation email. Before shipping, we recommend insuring your package against loss, theft, and damage. To add insurance, the USPS will create a new label for you, and we’ll apply a $5.00 shipping credit to your order if our original label isn’t used.
Ship your package: Drop off your package at your local USPS location. Click here for the USPS store locator.

${youtube}How To Pack Your Phone When Selling Online

Question 2

Why haven't I received my payment?

Accepted Answer

There could be a few different reasons why you haven't received payment yet. Here are some possible reasons:

We may not have received your device yet. Please check the tracking number on your package to be sure we have received it.
You may have received a revised quote email. You will need to respond to this email before your payment can be processed.
Your check may still be in the mail. Checks can take 7 to 10 business days to arrive. If it has not arrived by the 10th business day from the date your order was completed, please contact out support team.

If none of these statements apply to you, please contact our support team and we will be happy to assist you.

||| Please check your email for any order notifications before contacting support.

Question 3

What condition is my device in?

Accepted Answer

Your device can be categorized into one of the following conditions:

Q: How do I prepare and ship my device?

<ol> <li>Remove accounts: Sign out and remove your iCloud, Google, and/or Samsung account and all passwords.</li> <li>Factory reset your device.</li> <li>Pay off any remaining balance with your carrier</li> <li>Remove SIM or SD cards from your device: Our technicians will dispose of SIM and SD cards during the inspection process.</li> <li>Package your device: If you are using your own box, make sure that it is durable and use enough packing materials to protect your device. (Suggested packing material: cardboard box, padded envelope, bubble wrap, newspaper, foam, etc.)</li> <li>Print and stick your shipping label or use the QR code: Your shipping label is attached to your order confirmation email. Print and tape it to the top of your box. Alternatively, you can have the USPS associate scan the QR code in your order confirmation email. Before shipping, we recommend insuring your package against loss, theft, and damage. To add insurance, the USPS will create a new label for you, and we’ll apply a $5.00 shipping credit to your order if our original label isn’t used.</li> <li>Ship your package: Drop off your package at your local USPS location. Click <a href="https://tools.usps.com/go/POLocatorAction!input.action">here</a> for the USPS store locator.</li> </ol> ${youtube}<a href="iM4YiIDzEzE">How To Pack Your Phone When Selling Online</a>

Excellent:

Device looks brand new.
Has absolutely no scratches, scuffs, or marks.
Battery health must be above 85% (86% or higher).
Absolutely no cracks or chips on the device.
Absolutely no screen burn, white dots, or other pixel damage.
Software is not modified or rooted.
The device is fully functional.

Good:

Device shows light signs of wear.
Contains few light scratches or marks.
Absolutely no cracks or chips on the device.
Absolutely no screen burn, white dots, or other pixel damage.
Software is not modified or rooted.
The device is fully functional.

Fair:

Device shows moderate to heavy signs of wear.
Contains a moderate to excessive amount of scratches, marks, or scuffs.
Contains dents or deep scratches.
Absolutely no cracks or chips on the device.
Absolutely no screen burn, white dots, or other pixel damage.
Software is not modified or rooted.
The device is fully functional.

Broken:

Cracked, chipped, or other damage to the screen, back glass, camera lens, frame or any

Question 4

How do I buy a used phone, tablet, or MacBook from SmartphonesPLUS?

Accepted Answer

You can view everything available over on our Buy page!

On our Buy page, you will be able to shop our products. If you are looking for a specific brand or model, click or tap on our product collections.

Some of our product collections include:

We also have a clearance section for all of the best deals on our devices and accessories.

Question 5

Is shipping free?

Accepted Answer

Yes! We offer free standard shipping on all of our products. If you need your order expedited we have additional shipping options at checkout.

Question 6

Can I shop in-store?

Accepted Answer

You can! We currently have two locations where you can come and view our selection of devices available.

SmartphonesPLUS Cedar Rapids, IA:

View on our Website.

Walk-ins are always welcome.

Call Us: (319) 214-7438

Store Hours:

Mon-Sat (10am – 6pm)
Sun (12pm – 5pm)

Get Directions: 1100 Blairs Ferry Rd NE STE 105 Cedar Rapids, IA 52402

SmartphonesPLUS Coralville, IA:

View on our Website.

Walk-ins are always welcome.

Call Us: (319) 359-2324

Store Hours:

Mon-Sat (10am – 6pm)
Sun (12pm – 5pm)

Get Directions: 2445 2nd St STE 1 Coralville, IA 52241

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