How do I prepare and ship my device?
To prepare your device for shipment, please make sure you have done the following: Remove your iCloud or Google/Samsung account and all passwords. View our guide to removing accounts here. Deactivate carrier service and pay off any remaining balance on your account.PopularWhy haven't I received my payment?
There could be a few different reasons why you haven't received payment yet. Here are some possible reasons: We may not have received your device yet. Please check the tracking number on your package to be sure we have received it. You may have received a revised quote email. You will need to respond to this email before your payment can be processed. Your check may still be in the mail. Checks can take 7 to 10 business days to arrive. If it has not arrived by the 10th businePopularWhat condition is my device in?
Your device can be categorized into one of the following conditions: Excellent: Device looks brand new. Has absolutely no scratches, scuffs, or marks. Battery health must be above 85% (86% or higher). Absolutely no cracks or chips on the device. Absolutely no screen burn, white dots, or other pixel damage. Software is not modified or rooted. The device is fully functional. Good: Device shows light signs of wear. Contains few light scratches or marks. Absolutely noPopularHow do I remove my iCloud, Google, or Samsung account?
Be sure to sign out of your iCloud, Google, or Samsung account before factory resetting your device. A factory reset alone will not wipe off these accounts. To be sure your accounts are removed after a factory reset go through the device set up until you get to the home screen. If you arrive at a screen that says “Activation Locked” or asks for your Google or Samsung account login information then you have not removed these accounts from your device.Some readersWhat payment options do I have?
We offer payment by check, PayPal, and Venmo. You will be prompted to select one of these three at checkout. If you would like to change your payment option after your order has been placed, please contact out support team and we will update that on your order.Few readersHow long does it take to get paid?
Once we receive your device, we will inspect it, and as long as it is in the quoted condition, you will be paid the same day (within 24 hours). If you choose to be paid by PayPal or Venmo, you will see the cash arrive into your account immediately after inspection. If you choose payment via check, it can take 7 to 10 business days after device inspection.Few readersHow does the selling process work?
We’ve made our selling process straightforward and simple: Click Start Selling on our homepage or click on “Sell” on the top menu from any page then select the device you’d like to sell. Once you have found your device you will be prompted to answer a few questions and will be given an instant quote. Tell us how you want to be paid (by PayPal or check) and if you need a box and packaging materials. Click place order and you will receive an OrFew readersWhat if I don't have a box to ship my device?
No problem! You can choose the box and packing material option during checkout. Shipping will still be free! If you forgot to choose that option, contact our support team and we will send you the necessary materials. You can contact our support team one of the following ways: Using the live chat in the bottom left corner of your screen. Send an email to support@smartphones.com. Call us at (877) 346-9932Few readersCan I sell engraved devices?
Absolutely! You can definitely sell your engraved devices.Few readersHow can I find out what my model and storage size is?
To find your phone’s model and sometimes storage size, go to Settings › About Phone. You can also look on the original box or on certain devices the model number is on the back. If you cannot find the storage size in the About Phone section, it may also be under Storage or Battery and Device Care. You can also look on the original box to find the model and storage size. Certain models of phones may also have the model number on the back of the device. Please note: Settings cFew readersCan I track my package/device while it's in transit?
Yes, you can log into your account and track the entire order process >https://www.smartphonesplus.com/my-account/ No account? You will receive your package’s tracking number by email and will be able to track the package through the mail carrier’s website. We will also give you an update once your device has been received and processed.Few readersCan I ship using my own box?
Yes! You may ship using your own box. You will still receive a free shipping label for your box. We actually recommend using your own box as it is an eco-friendly option and may be faster. Just be sure that you pack your device well. If you have any doubts you can always contact our support team, and we will send you a box and packaging materials. You can contact our support team one of the following ways: Using the live chat in the bottom right corner of your screen. Send an email toFew readersWhat happens if SmartphonesPLUS disagrees on a device's condition or model? What do I do if I disagree with the revised offer?
If we determine the device differs from the original offer in some way, we will send you an email notification stating what we found during the inspection that causes the original quote to change. You will then be prompted a few options, which are generally: To accept the revised offer. To decline the revised offer and have the device returned. If you chose to accept the revised offer, we will finish processing your order and send your payment via your preferred payment method. If youFew readersCan I sell broken cell phones?
Yes, we pay much more than you’d think for damaged or cracked cell phones, tablets, and more! For reference, here is how we determine if a device is under our Broken condition. If any of the following are true, it would fall under the Broken condition. Cracked, chipped, or other damage to the screen, back glass, camera lens, frame or anywhere else on the device. Screen burn, ghost image, white dots, or other pixel damage. Bad port(s), bad battery, water damage, or any other hardwarFew readersDo I need to include the device's accessories? Can I get a higher offer if I include accessories?
You do not need to include the accessories with your device unless it is specified. We do not offer more for phone accessories. Any accessories that are sent in will be recycled. Some devices will require certain accessories to receive the full amount. If you are selling a MacBook, Surface, smartwatch, gaming console, etc. your offer will be reduced if you do not include the AC adapter, charger, keyboard, or band, if applicable.Few readersDoes my offer expire? Can my offer date be extended?
Because the value of electronic devices decrease over time your offer does expire. We have an industry-leading price lock period. Your offer will be valid for 30 days and must be delivered to our facility within the 30 days. After this time you will be required to receive an updated quote.Few readersCan I sell a device that is water damaged?
Yes, we do accept water damaged devices. These fall under our Broken or No Power category depending on if the phone fully works or not. Many times water damaged devices can seem to work normally, which that is why it is best to make sure you check the water damage indicator on your device to see if it has been in contact with water. The device must show us a sign that it turns on, such as displaying an image on the screen, vibrating, making noises. If a device does not show any signs ofFew readersIs my phone worth more money if it is under warranty?
Unfortunately, we do not offer more if your phone is under warranty. We cannot legally transfer warranties from person to person.Few readersWhy can't I find the phone that I want to sell?
If you are unable to find your device on our site submit a request for a custom quote. Be sure to include the brand, model, condition, storage size, carrier, and any other information to help us determine the value. Our team will reach out to you as soon as possible with a quote and help with any additional questions.Few readersIs shipping free or do I have to pay?
Shipping is always free! We will send you a free shipping label by email or mail for you to ship your device. If you have not received the shipping label or need it resent, please contact our support team.Few readersIs there a limit to the items I can send?
Nope! There is no limit to the amount of devices you can send. If you are sending multiple items you can use our Bulk Trade-In option. You can find this under BusinessPLUS in the main menu / header.Few readersCan I send a device to be recycled?
Yes! It is a collective effort to take care of our environment. We will accept devices you wish to recycle and will dispose of them properly.Few readersCan I put more than one device in a single box?
You can absolutely use the same box for more than one device. Just make sure that you get a quote on each device. Multiple items in one box tend to bump into each other which may cause damage so make sure to package them well with extra packing materials. If you want to add on a device after you have already placed your order, please contact our support team and we would be more than happy to help!Few readersCan I sell a device that has been reported lost or stolen?
No. We cannot accept devices that have been reported as lost or stolen. The device you sell must be yours to sell and must not have been reported.Few readers