Question 1

How do I prepare and ship my device?

Accepted Answer

Remove accounts: Sign out and remove your iCloud, Google, and/or Samsung account and all passwords.
Factory reset your device.
Pay off any remaining balance with your carrier
Remove SIM or SD cards from your device: Our technicians will dispose of SIM and SD cards during the inspection process.
Package your device: If you are using your own box, make sure that it is durable and use enough packing materials to protect your device. (Suggested packing material: cardboard box, padded envelope, bubble wrap, newspaper, foam, etc.)
Print and stick your shipping label or use the QR code: Your shipping label is attached to your order confirmation email. Print and tape it to the top of your box. Alternatively, you can have the USPS associate scan the QR code in your order confirmation email. Before shipping, we recommend insuring your package against loss, theft, and damage. To add insurance, the USPS will create a new label for you, and we’ll apply a $5.00 shipping credit to your order if our original label isn’t used.
Ship your package: Drop off your package at your local USPS location. Click here for the USPS store locator.

${youtube}How To Pack Your Phone When Selling Online

Question 2

Why haven't I received my payment?

Accepted Answer

There could be a few different reasons why you haven't received payment yet. Here are some possible reasons:

We may not have received your device yet. Please check the tracking number on your package to be sure we have received it.
You may have received a revised quote email. You will need to respond to this email before your payment can be processed.
Your check may still be in the mail. Checks can take 7 to 10 business days to arrive. If it has not arrived by the 10th business day from the date your order was completed, please contact out support team.

If none of these statements apply to you, please contact our support team and we will be happy to assist you.

||| Please check your email for any order notifications before contacting support.

Question 3

What condition is my device in?

Accepted Answer

Your device can be categorized into one of the following conditions:

Q: How do I prepare and ship my device?

<ol> <li>Remove accounts: Sign out and remove your iCloud, Google, and/or Samsung account and all passwords.</li> <li>Factory reset your device.</li> <li>Pay off any remaining balance with your carrier</li> <li>Remove SIM or SD cards from your device: Our technicians will dispose of SIM and SD cards during the inspection process.</li> <li>Package your device: If you are using your own box, make sure that it is durable and use enough packing materials to protect your device. (Suggested packing material: cardboard box, padded envelope, bubble wrap, newspaper, foam, etc.)</li> <li>Print and stick your shipping label or use the QR code: Your shipping label is attached to your order confirmation email. Print and tape it to the top of your box. Alternatively, you can have the USPS associate scan the QR code in your order confirmation email. Before shipping, we recommend insuring your package against loss, theft, and damage. To add insurance, the USPS will create a new label for you, and we’ll apply a $5.00 shipping credit to your order if our original label isn’t used.</li> <li>Ship your package: Drop off your package at your local USPS location. Click <a href="https://tools.usps.com/go/POLocatorAction!input.action">here</a> for the USPS store locator.</li> </ol> ${youtube}<a href="iM4YiIDzEzE">How To Pack Your Phone When Selling Online</a>

Excellent:

Device looks brand new.
Has absolutely no scratches, scuffs, or marks.
Battery health must be above 85% (86% or higher).
Absolutely no cracks or chips on the device.
Absolutely no screen burn, white dots, or other pixel damage.
Software is not modified or rooted.
The device is fully functional.

Good:

Device shows light signs of wear.
Contains few light scratches or marks.
Absolutely no cracks or chips on the device.
Absolutely no screen burn, white dots, or other pixel damage.
Software is not modified or rooted.
The device is fully functional.

Fair:

Device shows moderate to heavy signs of wear.
Contains a moderate to excessive amount of scratches, marks, or scuffs.
Contains dents or deep scratches.
Absolutely no cracks or chips on the device.
Absolutely no screen burn, white dots, or other pixel damage.
Software is not modified or rooted.
The device is fully functional.

Broken:

Cracked, chipped, or other damage to the screen, back glass, camera lens, frame or any

Question 4

How do I remove my iCloud, Google, or Samsung account?

Accepted Answer

Be sure to sign out of your iCloud, Google, or Samsung account before factory resetting your device. A factory reset alone will not wipe off these accounts. To be sure your accounts are removed after a factory reset go through the device set up until you get to the home screen. If you arrive at a screen that says “Activation Locked” or asks for your Google or Samsung account login information then you have not removed these accounts from your device.

||| Please be sure that you are logged out of your accounts – not logging out of your accounts could cause a delay in payment. We do not offer a cash value for any device that has accounts that are still active.

Need to remove your Apple ID / iCloud account remotely? Click here to see how.

How to Reset an iPhone and Apple Devices

How to sign out of my iCloud account on iPhone, iPad, and iPod Touch

To remove your personal information and take off the Activation Lock from your iPhone, iPad, or iPod Touch before selling it follow these instructions:

Go to Settings › [your name].
Scroll down to the bottom.
Tap Sign Out.
Enter your Apple ID password and tap Turn Off.
Turn on the data that you want to keep a copy of on your device.
Tap Sign Out.
Tap Sign Out again to confirm that you want to sign out of iCloud.

You are now safe to factory reset your device. To factory reset your device, follow these instructions:

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Question 5

How do I buy a used phone, tablet, or MacBook from SmartphonesPLUS?

Accepted Answer

You can view everything available over on our Buy page!

On our Buy page, you will be able to shop our products. If you are looking for a specific brand or model, click or tap on our product collections.

Some of our product collections include:

We also have a clearance section for all of the best deals on our devices and accessories.

Question 6

Is shipping free?

Accepted Answer

Yes! We offer free standard shipping on all of our products. If you need your order expedited we have additional shipping options at checkout.

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