How do I prepare and ship my device?
Remove accounts: Sign out and remove your iCloud, Google, and/or Samsung account and all passwords.
Factory reset your device.
Pay off any remaining balance with your carrier
Remove SIM or SD cards from your device: Our technicians will dispose of SIM and SD cards during the inspection process.
Package your device: If you are using your own box, make sure that it is durable and use enough packing materials to protect your device. (Suggested packing material: cardboard box, padded envelope, bubble wrap, newspaper, foam, etc.)
Print and stick your shipping label or use the QR code: Your shipping label is attached to your order confirmation email. Print and tape it to the top of your box. Alternatively, you can have the USPS associate scan the QR code in your order confirmation email. Before shipping, we recommend insuring your package against loss, theft, and damage. To add insurance, the USPS will create a new label for you, and we’ll apply a $5.00 shipping credit to your order if our original label isn’t used.
Ship your package: Drop off your package at your local USPS location. Click here for the USPS store locator.
Factory reset your device.
Pay off any remaining balance with your carrier
Remove SIM or SD cards from your device: Our technicians will dispose of SIM and SD cards during the inspection process.
Package your device: If you are using your own box, make sure that it is durable and use enough packing materials to protect your device. (Suggested packing material: cardboard box, padded envelope, bubble wrap, newspaper, foam, etc.)
Print and stick your shipping label or use the QR code: Your shipping label is attached to your order confirmation email. Print and tape it to the top of your box. Alternatively, you can have the USPS associate scan the QR code in your order confirmation email. Before shipping, we recommend insuring your package against loss, theft, and damage. To add insurance, the USPS will create a new label for you, and we’ll apply a $5.00 shipping credit to your order if our original label isn’t used.
Ship your package: Drop off your package at your local USPS location. Click here for the USPS store locator.
Updated on: 04/11/2024
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