• How do I prepare and ship my device?

  Remove accounts: Sign out and remove your iCloud, Google, and/or Samsung account and all passwords. Factory reset your device. Pay off any remaining balance with your carrier Remove SIM or SD cards from your device: Our technicians will dispose of SIM and SD cards during the inspection process. Package your device: If you are using your own box, make sure that it is durable and use enough packing materials to protect your device. (Suggested packing material: cPopular

• Why haven't I received my payment?

  There could be a few different reasons why you haven't received payment yet. Here are some possible reasons: We may not have received your device yet. Please check the tracking number on your package to be sure we have received it. You may have received a revised quote email. You will need to respond to this email before your payment can be processed. Your check may still be in the mail. Checks can take 7 to 10 business days to arrive. If it has not arrived by the 10th businePopular

• What condition is my device in?

  Your device can be categorized into one of the following conditions: Excellent: Device looks brand new. Has absolutely no scratches, scuffs, or marks. Battery health must be above 85% (86% or higher). Absolutely no cracks or chips on the device. Absolutely no screen burn, white dots, or other pixel damage. Software is not modified or rooted. The device is fully functional. Good: Device shows light signs of wear. Contains few light scratches or marks. Absolutely noPopular

• How do I remove my iCloud, Google, or Samsung account?

  Be sure to sign out of your iCloud, Google, or Samsung account before factory resetting your device. A factory reset alone will not wipe off these accounts. To be sure your accounts are removed after a factory reset go through the device set up until you get to the home screen. If you arrive at a screen that says “Activation Locked” or asks for your Google or Samsung account login information then you have not removed these accounts from your device.Some readers

• What payment options do I have?

  We offer payment by Bank Transfer (ACH), Prepaid Visa/Mastercard, gift card of your choice from 300+ retailers, PayPal, Venmo, and check. You will be prompted to select how you would like us to pay you during checkout. Please note: If you would like to be paid by PayPal they will charge a fee of 2.9% + $0.30. |Some readers

• How long does it take to get paid?

  Your payment will be sent after we receive and inspect your device(s), which typically takes between 2-3 business days. We send payment the same day your order is completed.Some readers

• How does the selling process work?

  Select a device to sell and answer a few questions to get an instant quote. At checkout, select how you want to be paid. We offer payouts via Venmo, PayPal, Bank Transfer, Gift Card, Prepaid Card, or Check. Ship your device for free using the prepaid shipping label provided in you order confirmation email. Once we receive the device we’ll inspect it then send your payout.Few readers

• Can I track my package/device while it's in transit?

  Yes, you can log into your account and track the entire order process >https://www.smartphonesplus.com/my-account/ No account? You will receive your package’s tracking number by email and will be able to track the package through the mail carrier’s website. We will also give you an update once your device has been received and processed.Few readers

• What if I don't have a box to ship my device?

  No problem! Just select the shipping materials option at checkout, and we’ll send them to you—shipping is still free! If you forgot to choose that option, contact our support team and we will send you the necessary materials. You can contact our support team one of the following ways: Using the live chat in the bottom left corner of your screen. Send an email to support@smartphones.com . Call us at (877) 346-9932Few readers

• Is shipping free or do I have to pay?

  Shipping is free! You can find your free prepaid shipping label attached to your order confirmation email. If you have not received the shipping label or need it resent, please contact our support team .Few readers

• How can I find out what my model and storage size is?

  To find your phone’s model and sometimes storage size, go to Settings › About Phone. You can also look on the original box or on certain devices the model number is on the back. If you cannot find the storage size in the About Phone section, it may also be under Storage or Battery and Device Care. You can also look on the original box to find the model and storage size. Certain models of phones may also have the model number on the back of the device. Please note: Settings cFew readers

• What happens if SmartphonesPLUS disagrees on a device's condition or model? What do I do if I disagree with the revised offer?

  If we determine the device differs from the original offer in some way, we will send you an email notification stating what we found during the inspection that causes the original quote to change. You will then be prompted a few options, which are generally: To accept the revised offer. To decline the revised offer and have the device returned. If you chose to accept the revised offer, we will finish processing your order and send your payment via your preferred payment method. If youFew readers

• Can I ship using my own box?

  Yes! You may ship using your own box. We actually recommend using your own box as it is faster and more eco-friendly. If you have any doubts you can always contact our support team, and we will send you a box and packaging materials.Few readers

• Can I sell engraved devices?

  Yes, you can sell your engraved devices. Please read our conditions explanations to determine which condition to select.Few readers

• Do I need to include the device's accessories? Can I get a higher offer if I include accessories?

  That depends. Unless it is specified, you do not need to include the accessories with your device. However, some devices will require certain accessories to receive the full amount. If you are selling a MacBook, Microsoft Surface, smartwatch, gaming console, etc. your offer will be reduced if you do not include the AC adapter, charger, keyboard, or band, if applicable.Few readers

• Does my offer expire? Can my offer date be extended?

  Because the value of electronic devices decrease over time your offer does expire. Your offer will be valid for 14 days and must be delivered to our facility within the 14 days. After this time you will be required to receive an updated quote.Few readers

• Can I sell broken cell phones?

  Yes, we pay much more than you’d think for damaged or cracked cell phones, tablets, and more! For reference, here is how we determine if a device is under our Broken condition. If any of the following are true, it would fall under the Broken condition. Cracked, chipped, or other damage to the screen, back glass, camera lens, frame or anywhere else on the device. Screen burn, ghost image, white dots, or other pixel damage. Bad port(s), bad battery, water damage, or any other hardwarFew readers

• Is my device worth more money if it is under warranty?

  We do not offer more if your device is under warranty.Few readers

• Why can't I find the phone that I want to sell?

  If you are unable to find your device on our site submit a request for a custom quote. Be sure to include the brand, model, condition, storage size, carrier, and any other information to help us determine the value. Our team will reach out to you as soon as possible with a quote and help with any additional questions.Few readers

• Can I sell a device that is water damaged?

  Yes, we do accept water damaged devices. These fall under our Broken or No Power category depending on whether the phone turns on or not.Few readers

• Can I put more than one device in a single box?

  Yes, you can absolutely use the same box for more than one device. Multiple items in one box tend to bump into each other which may cause damage so make sure to package them well with extra packing materials.Few readers

• Is there a limit to the items I can send?

  There is no limit, you can sell as many as you want. For bulk sales (10 or more), please visit our Sell In Bulk page.Few readers

• Can I send a device to be recycled?

  Yes! It is a collective effort to take care of our environment. We will accept devices you wish to recycle and will dispose of them properly.Few readers

• Can I sell a device that has been reported lost or stolen?

  We cannot accept devices that have been reported as lost or stolen.Few readers